Refund policy

REFUND POLICY

Last Updated: June 2026

At HomeBloomHub, customer satisfaction is our priority.

RETURN ELIGIBILITY

You must request a refund or return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in the original packaging.
• Proof of purchase is required.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance items
• Products marked as final sale
• Hygiene-related products once opened

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:
• Order Number
• Photos of the item
• Description of the issue

We will review the request and offer a replacement, exchange, or refund when appropriate.

REFUND PROCESS

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

LATE OR MISSING REFUNDS

If you have not received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

Processing times may vary depending on financial institutions.

RETURN SHIPPING

Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect.

ORDER CANCELLATIONS

Orders may be canceled before shipment. Once shipped, orders may no longer be canceled and must follow the return process.

CONTACT